I have no idea what is causing this discrepancy between it working on my home PC and not my work PC. I even had the trackball off but when I ran KW for the first time it knew I had the specific trackball (I assume from me plugging in the trackball before and installing the associated drivers.) Weirdly now that I am working from home, I set up my trackball on my home PC and sure enough Kensingtonworks DOES recognize the trackball now. After they sent a list of the usual things to try, all of which failed, they basically told me to call them to continue troubleshooting which I never did. I actually went to the Kensington website and went through their online support system. I have the same trackball and had the same problem on my work PC. If the issue persists please get back to us with the result so that we can assist you better. Open Kensingtonworks and check the functionality Unplug the Trackball and plug it back in 15. Go to System Preferences > Security and Privacy > Privacy > Accessibility > check kensingtonworks Helper 14. Check if the software is blocked in the general tab, if so allow it 13. Go to System Preferences > Security and Privacy > General 12. Install the software from the downloaded file 10. Download the Kensingtonworks software from the below link Open “preferences” folder and please look for “.plist” and delete itĦ. Select “Go to Folder” and search for “~/Library” and return 5. Click on “Go” in the menu bar on the top 4. Go to System Preferences > right click on TrackballWorks > remove and also remove KensingtonWorks software. In this regard, we recommend trying to perform the following troubleshooting steps to see if the issue resolves.ġ. We understand that you are experiencing difficulties with the Expert Mouse Trackball.
Thank you for contacting Kensington Technical Support.
I'm on the latest kensingtonworks software version (2.1.14) and OS X 10.14.6.Įdit it worked by following these instructions! I've tried connecting via both Bluetooth profiles and the USB adaptor. I want to set up the buttons but the kensingtonworks software never recognizes my mouse at all.
I have a pro fit ergo vertical trackball.
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